June 22, 2024

Acumen Software is the company behind My Smart City, a platform for city residents to report service delivery issues, track reported matters and mobilize fellow community members.

Johannesburg and Cape Town are the first two cities with access to Phase One of the free mobile and desktop-based platform, which allows citizens to report potholes, monitor power or water outages, communicate with local municipal officials, raise a petition, and much more. 

Acumen Software is a consultancy and asset management and workforce management software solutions provider established in 2006. 

They provide mobile software solutions for asset management and workforce management to organizations with dispersed and distributed assets, taking complex arrays of scenarios and providing a simple mobile management solution in response.

They operate across several major industries, with customers including the Department of Energy, City Power, the City of Cape Town, Eskom South Africa, and other large organizations around the world.

Alongside their specialized asset management systems and workforce management software, they specialize in the creation of mobile software solutions to fit their customer’s asset management and workforce management needs. 

Additionally, their bespoke mobile software solutions are another main branch of our product line-up, and with their team of individuals having nearly 20 years of average experience, the company can tackle any problem thrown at them.

Similarly, Acumen’s combined expertise in business enables them to provide world-class business consulting and advisory services. 

Strategy development, business case development, benchmarking, best practices, and financial projections are just a selection of potential services within their asset and workforce management software.

They have extensive experience implementing systems such as Mobile Workforce Management, Asset Management Software Solutions, Field Service Solutions, OMS (Outage Management Systems), CMMS (Computerised Maintenance Management Systems), GIS (Geographical Information Systems), ERP (Enterprise Resource Management), CRM (Customer Relationship Management), EAI (Enterprise Application Integration), and BI (Business Intelligence).

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How it Works

What Acumen does is collect data from a variety of planning and communications tools that the engineering teams are using to organize their various projects. 

It then uses machine learning to identify potential problems that could have an impact on the schedule and presents this information in a customizable dashboard.

The tool is aimed at engineering team leaders, who are charged with getting their various projects completed on time to help them understand possible bottlenecks. 

The software’s machine learning algorithms will learn over time which situations cause problems, and offer suggestions on how to prevent them from becoming major issues.

Workforce & Asset Management Software Development

Acumen Software is an Asset and Mobile Workforce Management software developer. Their flagship products include:

  • Forcelink – A Mobile Software Solution with Asset and Workforce Management applications across multiple industries.
  • Powerlink – An Outage Workforce and Asset Management Field Service Solution specific to the energy industry.

Business Consulting for Field Service Solutions

They provide business consulting and advisory services across various mobile software solution requirements.

Strategy development, business case development, benchmarking, best practices, financial projections, and systems integrators are just a selection of potential Field Service Solutions that they provide.

Bespoke Software Development

Their team regularly develops Mobile and Field Service Solutions across various organizations and industries. 

They are the software developers of the Electronic toll collection (ETC) mobile solution, the PPMI system, which is used by Eskom, and MALCOLM, which is used in the insurance industry, to mention a few of their bespoke developments.

Customer Relationship Management

The Customer Relationship Management module is a complete back office and mobile CRM to manage all interactions with clients in real time.

Asset Management

The Asset Management module is a complete back office and mobile AM module to create and manage asset registers, asset tracking, asset life cycles, and financials.

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Dispatching

The Dispatching module allows the back office to do geospatial dispatching of events to the mobile field resources.

Resource Management

The Resource Management module is a complete back office and mobile RM module to manage time and attendance, resource tracking, and skills management.

Mobile Work Management

The Mobile Work Management module allows field resources to provide feedback on work, quotations, and work requests, conduct field inspections/audits, and capture info such as photos, GPS coords, and barcode scans.

Administration Management

The Mobile Work Management module allows field resources to provide feedback on work, quotations, and work requests, conduct field inspections/audits, and capture info such as photos, GPS coords, and barcode scans.

Subcontractor Management

The SCM allows master and sub-schema setups to manage subcontractors. This functionality allows for asset register collaboration, SLA management, and work outsourcing.

Reporting

The Reporting module allows users to create ad hoc reports, standard reports, and dashboards. This allows for better reporting to the back office, or higher management.

Scheduling

The scheduling module allows the back office to do micro-scheduling of the field resources on a Gantt chart.

Maintenance Management

The Maintenance Management module is a complete back office and mobile CMMS module to manage planned maintenance activities.

Materials Management

The Asset Management module is a complete back office and mobile AM module to create and manage asset registers, asset tracking, asset lifecycle, and financials.

Work Management

The Work Management module allows the back office to deal with customer calls, and manage emergency work, work requests, and client quotations.

Business Process Flow Management

The Business Process Flow Management module allows the system administrator to configure any business process flow and apply complex business rules for the back office and the mobile.

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Bespoke Modules

This is designed to allow for added modules and services. Speak to one of their sales consultants for more information on how they can integrate force links into your company.

Founders

Joao Zoio

Joao Zoio

Joao Zoio is the CEO, Director, and Co-founder of Acumen Software.

 He previously worked at Deloitte Consulting as a Manager. 

Joao Zoio attended the Vaal University of Technology.

Kennedy Mogotsi

Kennedy Mogotsi

Kennedy Mogotsi is the Co-Founder, Chief Operating Officer, and Director of Acumen Software. 

He previously worked at Tate and Mogotsi Staff Hire as a Partner. 

Kennedy Mogotsi attended the University of the Witwatersrand.

Investors & Funding Rounds

Imvelo Ventures, Andzani Ventures

 Acumen Software has raised an undisclosed round of funding to scale its My Smart City platform.

Acumen Software has now raised a funding round from Imvelo, which identifies and funds promising South African small and medium enterprises (SMMEs) in the broad spectrum of financial technology, and Sappi’s Andzani Ventures.

Additionally, the engineering teams face steep challenges when it comes to staying on schedule, and keeping to those schedules can have an impact on the entire organization. Acumen has announced a $7 million seed investment to help tackle this problem.

Hetz, 10D, Crescendo, and Jibe participated in the round, designed to give the startup the funding to continue building out the product and bring it to market.

Main Competitors

IRS Software: This is a consultancy that offers project management, support, and software solutions.

ImageTech Systems: It is an enterprise content management solution provider.

ProActive Software: This is a developer of online project management software and solutions.

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